Complaint Handling
We are committed to resolving your concerns quickly and fairly. Your feedback helps us improve our services.
Our Commitment to You
Quick Response
We acknowledge all complaints within 24 hours of receipt
Thorough Investigation
We investigate every complaint fully and fairly
Fair Resolution
We aim to resolve complaints within 8 weeks
Contact Us
Phone
+44 (0) 2081502243
Mon-Fri: 9am - 6pm
Address
9 Maydeb Court, Whalebone Lane South,
Romford, England, RM6 6HR
Our Complaint Procedure
- 1
Submit Your Complaint
Use the form, email, or call us directly
- 2
Acknowledgement
We confirm receipt within 24 hours with a reference number
- 3
Investigation
We thoroughly investigate your concerns
- 4
Resolution
We provide a final response within 8 weeks
Not Satisfied?
If you are not satisfied with our response or if we have not resolved your complaint within 8 weeks, you have the right to refer your complaint to an Alternative Dispute Resolution (ADR) scheme.
Energy Ombudsman
Free, independent service for unresolved energy complaints
www.energyombudsman.orgPhone: 0330 440 1624
Citizens Advice
Free advice on consumer rights and complaints
www.citizensadvice.org.ukPhone: 0808 223 1133
Submit a Complaint
Green Energy Connects Ltd | Company Registration: 16258022
Registered Address: 9 Maydeb Court, Whalebone Lane South, Romford, England, RM6 6HR